Apprentice L3 Administration Office Support

The role of Business Administrator covers a diverse range of activities, including:

• Preparing reports and presentations for internal and client events, using Excel, PowerPoint and Word


• Processing and monitoring orders submitted by Account Managers for mobile voice services, using various online portals, including 3rd party tools as well as direct access to the customers online accounts at Vodafone and other network providers


• Liaising with the customer on the documentation requirements and deliveries


• We expect that all out team members learn basic mobile tech support tasks such as porting customer numbers and simple trouble shooting for connectivity and handset issues


• There are opportunities to expand the scope of the role, including marketing activities such as writing blogs or helping to design client reach-out initiatives, subject to the candidate's skills set


• In terms of location, the successful candidate will primarily be based at our office in Covent Garden, London and with one of our clients in Woking, all travel expenses are covered by the firm

The responsibilities of this role include:

• Administrative point of contact for customer orders for new mobile phone numbers, cancellations, and porting of connections


• Coordinates the ordering, delivery and invoicing of mobile phones and accessories 


• Updates customer records and coordinates with customers the preparation of Purchase Orders and other documents requested by the network providers


• Actively communicates with the team and updates the Account Manager and Finance department about purchases and orders


• Liaise with network suppliers/vendors to ensure services are delivered on time to our customers


• Ensure that customers have a positive experience when working with the team


• All work-related travel to visit clients is paid for by the company