Customer Service Apprentice
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Company: GROVE HOUSE PRACTICE
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Location: RUNCORN, WA7 1AB
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000028264
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Application Deadline Date: 30/06/2026
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Start Date: 01/07/2026
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Positions Available: 1
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Working Week: Monday to Friday. Hours to be confirmed at the interview, but the pharmacy is open between the hours of 9.00am and 6.30pm. The pharmacy is also open on Saturday, 9.00am to 1.00pm.
Brief Description
The practice is situated within Cheshire and Merseyside Integrated Care Board and delivers General Medical Services (GMS) to a patient population to approximately 14,556 patients. This is part of a contract held with NHS England.
Training to be Provided
- Customer Service Level 3 Apprenticeship Standard qualification
- Functional Skills in maths and English, if required
- End Point Assessment
- Work-Based Learning
- Extra training courses – Medicines Counter Assistant and Healthcare Champion
Future Prospects
- Further training and potential employment by the employer, depending on performance
Vacancy Detail
- Greeting patients
- Administrative work using multiple systems
- Book appointments
- Telephone answering all queries
- Reception front office
- Learn about and advise patients
- Complaint handling
- Keep storefront clean and tidy
Other Information
Do you have Maths and English GCSEs at Grade 4 or equivalent?
Can you travel to this business?