Customer Service Apprenticeship
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Company: Vospers Motor House Ltd
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Location: Devon, PL6 8AY
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000028295
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Application Deadline Date: 29/05/2026
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Start Date: 01/06/2026
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Positions Available: 1
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Working Week: Monday to Friday, shifts to be confirmed.
Brief Description
The main purpose of an Apprentice Vospers E-Commerce Parts Advisor is to learn about how to contribute towards selling the range of parts within the company's portfolio, generating business through the internet, tele-sales and retail counter areas of the business whilst consistently delivering excellent customer service.
Training to be Provided
- Level 2 Customer Service Apprenticeship qualification.
- You will receive specific on-the-job training from the employer in your workplace at Vospers.
- Off-the-job training will be delivered using weekly classroom sessions delivered at the Achievement Training city centre location, or you will be work-based and will be given time in the working week to study towards the theory element of the programme.
Future Prospects
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
Vacancy Detail
Key Responsibilities & Accountability
- Parts sales
- Administration duties
- Ensuring customer satisfaction
- Promote a Parts team culture
Parts Sales
- Promote and sell parts on the company E-Commerce platforms (eBay, Amazon, Vospers Parts Website), including other online and offline areas
- Answer customer queries & part information queries via phone, email & and face-to-face interactions
- Research competitor pricing to ensure competitiveness
- Prospect & research new selling opportunities
- Supply accurate and detailed parts descriptions by using all electronic parts catalogues
- Understand fully the range of parts to ensure all customer enquiries can be dealt with and to maximise all opportunities.
Packing & Shipping duties
- Ensure payment is received before shipping goods
- Arrange collection by designated courier(s)
Parts Administration
- Take full part in stock check activities
- Provide customer data for input into Parts databases and assist in maintaining databases
- Ensure all paperwork is completed accurately and promptly
Ensuring Customer Satisfaction
- Ensure continuously high feedback scoring for all relevant online shop areas
- Work together with other members of the parts team to ensure the best possible service to customers
- Communicate with customers and suppliers openly and honestly
- Record and action customer complaints in line with Vospers policy
- Implement and develop customer service systems
- Discuss any customer problems or issues with the E-Commerce Parts Supervisor to ensure these can be resolved promptly and professionally
Promote a Parts Team Culture
- Maintain and contribute to a good and fair working environment for all staff
- Work closely and openly with all staff and managers to achieve a team culture
- Respect all staff's views and opinions
- Deputise for other members of the team when required
- Maintain the depot in a clean, safe and organised fashion, while adhering to all Vospers health and safety legislation