Apprentice Customer Liaison Officer
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Company: EN:Able Futures CIC
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Location: Hull, HU9 4UX
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Type: Apprenticeship
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Salary: £17,524.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000028323
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Application Deadline Date: 29/05/2026
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Start Date: 01/06/2026
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Positions Available: 1
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Working Week: Monday - Friday, 08:00 - 17:00.
Brief Description
Enable Futures, a multi award winning apprenticeship employer, is partnering with C.L.C Contractors, a national maintenance and refurbishment provider, to offer a fantastic opportunity for someone interested in becoming an Apprentice Customer Liaison Officer.
Training to be Provided
- The successful candidate will work towards a Level 2 Customer Service Practitioner qualification, which will take 12 months plus EPA (End Point Assessment)
Future Prospects
- Full time role
Vacancy Detail
As an Apprentice Customer Liaison Officer, you will act as a link between residents, contractors and the project team during maintenance or improvement works.
Key responsibilities:
- Answer phone calls and respond to emails
- Arrange access to properties for inspections and works
- Track residents' appointments
- Act as the main point of contact for residents before, during and after works
- Communicate project details, schedules and updates clearly
- Handle resident queries, concerns and complaints professionally and pass them to relevant persons
- Support vulnerable residents and ensure their needs are considered
- Keep accurate records of visits, operatives and housing teams
- Ensure health and safety procedures are followed when interacting with residents What you will learn:
- Customer service and communication skills
- Conflict resolution and problem solving
- Understanding of housing maintenance and construction works
- Health and safety awareness in occupied properties
Other Information
- A driving license and access to a vehicle