Apprentice Communities Assistant
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Company: East Midlands Housing and Regeneration Ltd
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Location: Leicestershire, LE67 4JP
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Type: Apprenticeship
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Salary: £23,222.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000028402
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Application Deadline Date: 30/05/2026
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Start Date: 01/07/2026
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Positions Available: 1
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Working Week: Monday- Friday, 09:00- 17:00
Brief Description
Supporting provision of a comprehensive housing & estate management service, making a positive contribution to our communities.
Training to be Provided
- Customer Service Practitioner Apprenticeship Standard
- Functional skills in maths and English if required (those aged 19+ will not need to sit maths and English Functional Skills if they do not already have the exemptions)
- Internal relevant training courses as required for the job
Future Prospects
- It is expected that upon completion of the apprenticeship there may be an opportunity to remain in a full-time position within the Communities team or progress further within the organisation onto a suitable pathway
Vacancy Detail
- Supporting provision of a comprehensive housing & estate management service, making a positive contribution to our communities
Principal Duties and Responsibilities:
- With support from the assistants provide a service for the emh homes Communities teams, answering enquiries and meeting service requests
- Assist with enquiries, calls, workflows and external emails regarding referrals or issues that require further knowledge delivering excellent customer service
- Support the senior housing officers and the customer contact centre in resolving queries at first point of contact
- Support customers with housing related queries
- Assist customers with expressions of dissatisfaction or complaints
- Ensuring strong document management processes and safe storage of key documents relating to tenancies
- Co-ordinate arrangements for team events
- Raise and monitor orders in accordance with financial regulations and standing orders
- Update housing management and external systems in relation to any changes of tenancy
- Support with digital systems
- Collate information for customers as required
- Support teams in collating customer profiling information
- Understand customer circumstances
- Work in partnership with property services colleagues in managing decants following serious incidents and in cases of property related damage/ disrepair / gas access/ signage and cases of concern
The start date for this role is negotiable depending on individual circumstances.
Please note:
- We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application
Other Information
This post requires a basic DBS clearance.
This is an office-based job role with the opportunity to work from home once trained.
Maths and English Grade 4 or above or equivalent qualifications are preferred or willing to work towards is essential.