Customer Support Apprentice
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Company: Best Insurance
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Location: Brighton, BN1 6AF
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000028500
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Application Deadline Date: 12/05/2026
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Start Date: 25/06/2026
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Positions Available: 1
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Working Week: Monday to Friday – to include 6 hours per week studying and attendance at Chichester College when required.
Brief Description
Kick‑start your career in the financial sector with an exciting opportunity at Best Insurance. We’re looking for a motivated individual to join us as a Customer Support Apprentice, where you’ll gain hands‑on experience, build real industry skills, and work toward your Customer Service Practitioner Level 2 Apprenticeship.
Future Prospects
There is the possibility of a full-time job upon successful completion of this apprenticeship.
Vacancy Detail
What you will gain:
- Full training to help you resolve customer issues in real time with the support and encouragement of the wider team.
- Fundamental industry knowledge to help build your confidence giving you a solid platform to continue your career.
- A Level 2 Customer Service Practitioner Apprenticeship.
Key Responsibilities:
- Be the first point of contact for customers
- Routinely handle phone calls, deal with emails and letters as they come in
- Work to resolve customer issues to best advantage in a calm and organised manner
- To support the business and both internal and external customers
- Develop a high level of technical expertise
- Always demonstrate exceptional customer service
- Work within the standards and policies of the company
- Learn from experienced colleagues to increase knowledge base
Who you will be:
- Someone who is highly organised and enjoys variety in their daily role.
- Someone who is comfortable dealing with different types of conversation at pace.
- Someone who is motivated and eager to develop a career with the customer support, insurance and financial services.
- Someone who can provide information quickly and clearly.
- A team player who will seamlessly fit into a friendly and welcoming environment.
- Someone willing to learn and eager to reach their full potential who enjoys working in a fast-paced environment.