Business Administration Apprentice – Service Desk & Operations
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Company: MCKENNA BROS LTD
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Location: Middleton, M242LX
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Type: Apprenticeship
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Salary: £12,480.00 per year
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Sector: Business and administration
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Ref: NAS-2000027824
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Application Deadline Date: 24/05/2026
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Start Date: 01/06/2026
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Positions Available: 1
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Working Week: Monday – Thursday 9:00am – 4:30pm.
Brief Description
An exciting opportunity to join McKenna Brothers as a Business Administration Apprentice, supporting service desk operations, engineers and customer communications while completing your Level 3 Business Administration qualification.
Training to be Provided
Training to be Provided
You will complete the Business Administration Level 3 Apprenticeship.
Training will include:
- Structured off-the-job training with Rochdale Training
- Service desk and operations management
- Customer service and communication skills
- Business systems and administration processes
- Technical documentation and record keeping
- Functional Skills in maths and English (if required)
- End Point Assessment
Future Prospects
- Progression into a permanent service desk or operations role
- Development into technical administration or coordination roles
- Increased responsibility within customer support or installations
Full-time employment?
Yes – potential for a permanent role following successful completion.
Progression Opportunities Identified?
Yes – Service desk, operations and technical support pathways.
Vacancy Detail
Working alongside the Customer Support Manager, you will support the day-to-day running of the service desk and administrative functions across the business. This is a varied role offering exposure to customer support, technical documentation and operational processes.
Service Desk Responsibilities
- Monitor multiple service desks including TfGM, Rotala, MCV, Mellor and Yutong
- Provide updates to customers on job progress and status
- Escalate urgent issues to the Installation Manager, and close service tickets once work has been completed
- Installation administration
- Prepare job sheets for engineers
- Send completed installation documentation to customers
- Log completed installations on internal systems
- Maintain accurate records of installation activity
Engineer Support
- Maintain the engineer documentation folders
- Prepare installation packs for upcoming jobs
- Technical & documentation
- Maintain vehicle installation records
- Organise and manage database versions
- Record parts used during installations
- Track stock used by engineers
- Log faulty equipment returns (RMA process)
General Administration
- Monitor shared email inboxes (support@ / installations@)
- Respond to basic customer enquiries professionally
- Organise shared folders and internal documents
This role will provide hands-on experience across multiple departments, giving a broad understanding of business operations within a technical environment.