Housing / Lifeline Business Administration Apprenticeship (Darlington Borough Council)
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Company: darlington borough council
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Location: Darlington, DL1 5QT
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000027982
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Application Deadline Date: 24/05/2026
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Start Date: 08/06/2026
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Positions Available: 2
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Working Week: Monday to Friday (Core hours 08.30 – 17.00). Flexi time available.
Brief Description
We’re seeking two motivated Business Administration apprentices to deliver efficient office-based support, including public communication, report and invoice preparation using digital systems, minute-taking, and general administrative duties.
Training to be Provided
You will be completing the Level 3 Business Administrator Advanced Apprenticeship Standard with Darlington Borough Council Learning & Skills, Darlington.
The Business Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme can be delivered using a blend of on-line, anytime learning and expert-led classroom training covering core topics.
Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles.
Future Prospects
Learners could progress to:
- Level 4 Associate Project Manager Apprenticeship.
- Full-time employment upon completion of apprenticeship.
Vacancy Detail
Your weekly tasks could include:
- To undertake a range of business support tasks such as managing your own emails, copying, scanning, faxing, archiving, post, answering the telephone and taking messages.
- Input data accurately both manually and electronically on multiple systems, including extracting basic information within set parameters, checking the correct information is provided and chasing missing data.
- To produce basic performance management reports.
- Carry out basic audit and quality control of data input.
- Copy typing from notes, including completing standardised templates.
- To have an excellent understanding of your specific service from training provided in each area of our practices.
- Provide support to deal with a wide range of customer enquiries, ensuring a friendly and responsive service to telephone enquiries, email and visitors, e.g. answering routine queries, signposting and taking messages where appropriate.
- To carry out routine basic invoicing, creating purchase orders, handling of credit cards to include making ad hoc purchases as requested.
- Provide telephone cover and assistance for other teams as required.
- To input, complete and update both manual and electronic standard format data, checking the correct information is provided and chasing missing data.
- Produce standard reports and presentations.
- The population and creation of basic spreadsheets.
- Take basic notes at meetings for purposes within your own team.
- To provide basic facilities management – setting up rooms for meetings, ensuring the required equipment and resources are available and assisting attendees.
- Undertake the co-ordination of public information and literature, ensuring stock levels are maintained and in date.
- Perform diary management functions for officers in the authority, including arranging and re-arranging meetings, room booking and organising refreshments.
Other Information
You will be required to attend our training centre in Darlington (Initially DL1 5AJ but DL1 1NL from August 2026) and you will need to make your own way there for day release training. Travel to and from the employer, based at The Town Hall, Feethams, Darlington (DL1 5QT).