Customer Service Administrator Apprentice

Main roles and responsibilities: 

• Ensure telephone calls are answered efficiently in line with company guidelines and expected standards


• Ensure queries are resolved satisfactorily by identifying the customer’s needs


• Ensure telephone calls are forwarded to the correct colleague as required


• Greet visitors to the office


• Monitor enquiries email accounts


• Shared management of pet ID microchip (“Backhome”) administration, including creating PIN numbers for practices and assisting with faulty scanners.


• Actively take part in email and call monitoring sessions


• Arrange overseas parcel shipments where necessary


• Manage incoming and outgoing post


• Provide administrative support to the sales and marketing team


• Oversee Virbac individual printing


• Carry out other duties as required for the benefit of Virbac Ltd


• Assist with the management of nutrition inboxes


• Process nutrition orders from the email inbox


• Process return and damage requests, checking validity


• Assist with literature orders and shipment


• Assist with customer queries and reviews


• Complete monthly filing


• Set up customer accounts on internal systems (Movex/CRM), including creating and updating customer details.


• Create new accounts as directed by the sales team


• Assist with monthly exemptions

The apprentice will work closely with the Customer Services Team Leader and support the wider team to ensure the smooth running of the department.