Administrator Apprentice

To provide comprehensive administrative support to ensure the efficient operation of the office and delivery of care services. The Administrator plays a key role in supporting the Registered Manager, coordinating staff and client records, and ensuring compliance with internal policies and regulatory standards.

Key Responsibilities:

• Administrative Support, answer and direct incoming calls and email inquiries in a professional and timely manner


• Greet visitors and assist them with their queries or direct them appropriately


• Maintain accurate and up-to-date electronic and paper-based filing systems


• Order and monitor office supplies and stationery, ensuring stock levels are maintained


• Support daily office tasks including scanning, photocopying, and data entry

Staff Coordination:

• Assist with the onboarding process of new staff: collect documents, schedule interviews, and monitor DBS applications and references


• Maintain accurate records of staff training, supervision, and annual leave


• Support the coordination of staff rotas and scheduling where necessary


• Client Record Management, update and maintain confidential client records in line with GDPR and CQC standards


• Assist in preparing reports, care documentation, and risk assessments as directed


• Ensure timely communication with clients and their families where administrative tasks are involved

Compliance & Quality Assurance:

• Assist with compiling documents for audits and CQC inspections


• Maintain records of incidents, complaints, and compliments


• Support implementation of office systems and compliance policies


• Any other general admin duties and ad-hoc duties as defined by management