Customer Services Apprentice
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Company: THE FAMILY CHEMIST LTD
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Location: Nottingham, NG11 7EP
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Type: Apprenticeship
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Salary: £15,600.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000029339
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Application Deadline Date: 30/05/2026
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Start Date: 30/06/2026
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Positions Available: 1
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Working Week: Monday to Friday, between 9.00am to 5.00pm.
Brief Description
The Family Chemist is an Online Clinic/Pharmacy which is growing at unprecedented levels, offering health services nationally. We operate from our own facility at a site in Nottingham. We’re super proud to say we’ve recently been awarded Online Pharmacy of the Year 2022, 2023, an award we’ve worked incredibly hard to achieve.
Training to be Provided
- Customer Service Specialist Level 3
- The apprentice will do their training at Unit 1 Nottingham South and Wilford Industrial Estate, NG117EP - training schedule has yet to be agreed. Details will be made available at a later date
- Functional Skills in English and maths if required
- Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management
Future Prospects
Customer Services Manager.
Vacancy Detail
- Expert Customer Support and Escalation Management: Act as a professional advocate for customer service, handling complex or technical requests, complaints, and queries, and serving as an escalation point for ongoing problems
- Knowledge Sharing and Team Support: Utilise deep understanding of the organisation’s products and services to share knowledge and support the wider team, fostering a culture of continuous learning and improvement
- Data Analysis and Digital Proficiency: Gather and analyse customer data to drive service improvements, effectively using organisational and generic IT systems, and staying aware of emerging digital technologies