Customer Service Apprentice
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Company: NORTH SMETHWICK DEVELOPMENT TRUST
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Location: WEST MIDLANDS, B66 1BA
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000028972
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Application Deadline Date: 11/05/2026
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Start Date: 12/05/2026
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Positions Available: 1
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Working Week: Shifts to be confirmed.
Brief Description
Fantastic opportunity to become a Customer Service Apprentice by offering great customer service, working well within a team at Brasshouse Community Centre in Smethwick. You will create a friendly, warm and welcoming environment with the key aim of ensuring our customers enjoy a great service.
Training to be Provided
You will not need to attend college campuses to complete this apprenticeship.
Future Prospects
To progress within the business to a full-time position or to a higher level apprenticeship.
Vacancy Detail
- An office-based training scheme. You will not need to attend college campuses to complete this apprenticeship
- The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation
- Your core responsibility will be to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers
- You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements
- Your customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text and social media