Business Administrator Apprenticeship
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Company: ASSA ABLOY LIMITED
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Location: West Midlands, WV13 3PW
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000029421
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Application Deadline Date: 14/05/2026
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Start Date: 27/05/2026
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Positions Available: 1
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Working Week: Monday - Friday, 9.00am - 5.00pm with half an hour lunch break.
Brief Description
We have a great opportunity to join this organisation as a Business Administrator Apprentice. You will provide a professional, customer focused support service principally to the Assa Abloy UK Group, applying best practices and ensuring maximum efficiency, whilst completing a level 3 business administrator apprenticeship.
Training to be Provided
- As an apprentice, you’ll work at a company and get hands-on experience
- You’ll gain new skills and work alongside experienced staff
Future Prospects
- The opportunity to progress to other roles and areas of the organisation
Vacancy Detail
This role is a key point of contact for internal users, providing high‑quality internal customer service, system administration, and user resources.
The successful candidate will work closely with the UKI CRM Manager and the Commercial Excellence Officer to ensure data accuracy, positive user experience, and consistent ways of working across the UK & Ireland.
This role is designed as the progression role for an apprentice, providing strong foundations in CRM, data management, stakeholder support, and commercial operations.
Key Responsibilities:
- Providing friendly, responsive, and professional support to our internal customer base
- Manage and resolve 1st‑line CRM queries, escalating issues where appropriate
- Take an active role in bettering the CRM Core system through user experience and EMEIA BPO meetings
- Conduct tests on new development releases, including reviewing and updating training material regularly
- Carry out regular data cleansing and validation activities
- Produce high quality reports such as CRM usage and give analysis from a central point of view to Sales Directors
- Review and improve CRM adoption in Marketing, Sales, and Customer Service modules to maximise efficiencies and commercial opportunities
- Support segment CE Champions with NPS / Customer Satisfaction initiatives through CRM
Knowledge, Skills & Experience:
- Strong customer‑focused mindset with a desire to help and support others
- High attention to detail and an organised approach to work
- Confident communicator, comfortable working with a range of stakeholders
- Willingness to learn new systems, processes, and technologies
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Experience using CRM systems (preferred)
- Experience creating user guides, documentation, or training content
- Understanding of data quality and basic data management principles
- Experience in working in a global organisation with geographically dispersed, multi-cultural, and multi-disciplinary teams (preferred)
- Adaptable to change in organisation and processes
- An excellent team player but able to work successfully as an individual
- Logical thinker able to put themselves in the customer journey
- Driven, pro-active, and resourceful, stays on top of the issues and follows up rigorously
- Flexibility to travel across UKI region as required
- Able to influence and inspire others