Customer Service Apprentice
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Company: AUTO WINDSCREENS SERVICES LIMITED
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Location: Chesterfield, S40 2UZ
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Type: Apprenticeship
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Salary: £16,198.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000029489
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Application Deadline Date: 07/09/2026
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Start Date: 21/09/2026
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Positions Available: 6
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Working Week: You'll join your colleagues during core business hours, Monday - Friday; 9am - 5pm (office based)
Brief Description
If you're looking for the perfect opportunity to launch your career with a successful nationwide business, we could have the ideal role for you right here at Auto Windscreens in Chesterfield.
Aspire Learning EXperience (ALEX) is our very own award-winning apprenticeship programme delivered by learning & development specialists.
Training to be Provided
During the apprenticeship, 20% of your time will be spent with our dedicated internal Talent Development Team and/or studying towards your Level 2 Customer Service Practitioner apprenticeship.
Training will take place at your normal office location, and you will have regular time scheduled into your calendar each week with full support to complete learning activities.
Your training will be delivered in a blended format and includes regular face-to-face workshops, webinars, practical learning activities and the opportunity to practice new skills with your coach.
Additionally, you will participate in a series of Personal Effectiveness courses over the 12-month period, including Project Management Skills, Managing your Money and Career Mapping to support your own personal and professional development goals.
As part of a team of apprentices, you will have the opportunity to own a high-profile business project that will provide you with the perfect chance to showcase your knowledge and put new skills into practice.
Future Prospects
Our award-winning apprenticeship programme forms part of our talent pathways and the wider group's commitment to supporting and harnessing colleague development.
Once graduated, you will have the opportunity to join the group on a permanent basis and develop your career with our established development plans that may include further professional study.
Vacancy Detail
- In your role, you’ll be first point of contact for our customers delivering an excellent level of customer service and dealing with a variety of queries and requests
- You’ll use the latest contact centre technology to give you the confidence and skills to assist customers effectively and professionally
- You’ll communicate with customers using various methods, including webchat, email, SMS and via the telephone, accurately capturing key information and data to support their needs
- Have an excellent understanding of our products and services, identifying customer needs and promoting the range of suitable glass repair and replacement services available to our customers
- Take part in our “Department Passport” initiative where you'll rotate and spend time with a number of other teams in the business to broaden horizons and support your career aspirations
- You’ll join other apprentice colleagues and participate in regular in-person teaching and learning activities with our dedicated ALEX apprenticeship team
- Adhere to our company's EFFORT values, Treating Customers Fairly and Vulnerable Customer responsibilities, Financial Conduct Authority (FCA) Consumer Duty and Data Protection Regulations