Business Administrator (Level 3) Apprenticeship Eye Technician Administrator

This is an exciting opportunity to develop useful eye clinic-related technical skills and knowledge, as well as more general administrative and customer service skills.

This role will support the consultant-led ophthalmology service in a variety of clinical and non-clinical duties, and it will be key to forming good working relationships with all members of the team.

The team work together to support the smooth running of the Eye Clinic to provide an excellent service to patients, aiming for customer queries to be resolved at the first point of contact, maximising appointment bookings, and supporting clinicians with an effective administrative service.

The post holder is expected to comply with employment policies and procedures, with due regard to clinical and information governance policies and procedures, and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document.

The job description is subject to a flexibility clause and may change according to business requirements.

MAIN DUTIES AND RESPONSIBILITIES

Eye Technician:

• Following training and sign-off, to perform a variety of routine tests using ophthalmic instruments that provide diagnostic information, including, but not limited to, visual fields and OCT scanning, and Reichert tonometry


• Assist clinicians during diagnostic and minor surgical procedures, including instrumentation, sterile preparations and documentation.


• Administer topical medications or diagnostic drugs as required by for testing or treatment


• Prepare and position the patient for diagnostic tests and procedures. This may require moving or manoeuvring patients to do so.


• Maintain patient confidentiality at all times


• Maintain professional appearance and personal conduct at all times


• To attend mandatory training such as health and safety, fire, or resuscitation.


• To attend any practice meetings as necessary

Administrator:

• Referral processing and patient registration


• Clinic bookings


• Handling telephone queries


• Administrative tasks such as scanning, letter typing, etc.

Please note if the Eye Clinic has capacity on some days, this role will be required to support the GP reception team duties.

PERSON SPECIFICATION

• Computer literate in Excel, Word and Outlook


• Professional verbal and written communication skills are essential


• Good Listening and relationship-building skills


• Attention to detail and accuracy


• Act and communicate with empathy and customer focus


• Confident, positive and enthusiastic approach each time you interact with a customer/colleague


• Able to demonstrate flexibility and adaptability in a changing environment


• Able to receive and act appropriately on developmental feedback