Customer Service Apprentice

You will work as part of our Customer Services team, supporting internal and external customers and contributing to a positive, professional service experience.
 
Key responsibilities include:

• Acting as a first point of contact for customer enquiries via email, phone and digital channels


• Providing timely, accurate and professional responses to customer queries


• Escalating complex or technical issues to appropriate colleagues when required


• Conducting customer surveys and reporting feedback to management


• Maintaining accurate customer records within internal systems


• Supporting service delivery in line with agreed processes and service standards


• Working collaboratively with colleagues across Workwell Outsourcing


• Identifying opportunities to improve customer experience and service efficiency


• Developing knowledge of Workwell’s services and customer needs

As you progress through the apprenticeship, you will take on increasing responsibility and develop confidence in handling more complex customer interactions.