Customer Service Apprentice
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Company: SPEC TILE LTD
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Location: CREWE, CW1 4AZ
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Type: Apprenticeship
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Salary: £15,704.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000029464
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Application Deadline Date: 15/05/2026
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Start Date: 29/05/2026
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Positions Available: 1
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Working Week: Monday- Wednesday 9am- 5pm. Thursday- 8:30am- 5pm. Friday- 8:30am- 3pm.
Brief Description
The Logistics Coordinator is responsible for managing the complete logistics cycle, from supplier coordination and procurement support through transportation and final delivery to customers. The role ensures goods move efficiently, on time, and in compliance with company standards and regulations.
Training to be Provided
In-house training plus the candidate will follow a Level 2 Apprenticeship programme and study towards a Customer Service Practitioner.
This training will be structured and delivered by Cheshire College- South & West. If the candidate does not hold GCSE grades A*-D (9-3) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.
Future Prospects
- Permanent employment potential upon successful completion of the apprenticeship
Vacancy Detail
Key responsibilities
- Processing orders from the clients to the factories and hauliers
- Coordinate logistics activities from supplier dispatch to final customer delivery
- Liaise with suppliers to confirm order readiness, pickup schedules and documentation
- Plan, schedule, and monitor transportation of goods to ensure customer transit times are met
- Track shipments and provide real-time delivery updates to internal teams and customers
- Ensure all files are fully costed, completed, and invoiced in a timely manner
- Prepare and verify shipping documents, invoices and delivery notes
- Liaise with transport providers to ensure collection and delivery requirements are met
- Ensure timely delivery while minimising costs and delays
- Resolve logistics issues including shortages, damages, or delivery disruptions
- Maintain accurate records of shipment, inventory movements, and delivery confirmations
- Build and maintain strong working relationships with customers and suppliers
- Identify potential issues and escalate risks that may impact service levels or deadlines
- Support the team with ad-hoc administrative and operational tasks as required