Business Admin/Customer Care Apprentice

Main Responsibilities and Tasks

• To Act in a Professional Manner at ALL Times.


• To develop the ability to handle various tasks simultaneously and adapt to changing priorities and urgencies.

Customer Care

• Processing sales orders onto the company's ERP system.


• Sales order checking and validation.


• Answering phones and managing incoming emails, responding directly or directing appropriately.


• Keeping customers updated throughout the full order cycle.


• Supporting the coordination and response to customer queries and concerns.


• Actioning responses in a prompt and professional manner.


• Providing general administrative support and front of house duties as required.

Commercial / Buying Exposure

• Assisting with processing purchase orders within the ERP system.


• Supporting the tracking of outstanding purchase orders and deliveries.


• Liaising with suppliers regarding order acknowledgements and updates.


• Supporting the maintenance of supplier information within the ERP system.

Planning Exposure

• Providing support for the Commercial Manager where required.


• Assisting with basic planning and order tracking activities.


• Supporting communication between departments to ensure customer requirements are met.

General Responsibilities

• Documenting processes and supporting updates to standard operating procedures.


• Achieving tasks within set timeframes to meet departmental targets.


• Supporting continuous improvement within the department.


• Carrying out any other reasonable tasks as requested by the Commercial Manager or Commercial Director.


• Observing Health & Safety and manual handling regulations.


• Ensuring all company directives, policies and procedures are adhered to.


• Maintaining 5S and general housekeeping standards.


• Adhering to the practices detailed in the employee handbook.