Customer Service Advisor Apprenticeship - Group 1 Ford Basingstoke
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Company: INCHCAPE RETAIL LIMITED
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Location: Basingstoke, RG21 6YL
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000029974
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Application Deadline Date: 05/07/2026
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Start Date: 19/07/2026
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Positions Available: 1
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Working Week: Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements (TBC).
Brief Description
This Apprenticeship Programme is an exciting opportunity to kick-start your career. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. Under the guidance of experienced service advisors.
Training to be Provided
- The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification (Customer Service Practitioner Level 2)
- All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Daventry
- Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
- Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry
- This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
- Further details will be made available at a later date
Future Prospects
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.
Vacancy Detail
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
- Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
- Greet customers in a professional and courteous manner, ensuring a positive service experience
- Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
- Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
- Coordinate with the parts department to ensure timely availability of required components for service appointments
- Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
- Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
- Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
- Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
- Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness