Customer Support Apprentice
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Company: Ezoo
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Location: Kenilworth, CV8 2JZ
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Type: Apprenticeship
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Salary: £15,704.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000030067
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Application Deadline Date: 31/05/2026
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Start Date: 01/06/2026
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Positions Available: 1
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Working Week: Monday- Friday, 9.00am- 5.00pm.
Brief Description
Looking to kickstart your career in a fast-growing, innovative company? EZOO is on a mission to revolutionise how people access electric cars and is looking for an apprentice to join their dynamic team. If you're organised, customer-focused and eager to grow in a supportive environment, this could be the perfect opportunity for you!
Training to be Provided
Training to be provided:
- Business Administrator Level 3 Apprenticeship Standard
- Weekly day release at CWCT, Radford, Coventry (Every Tuesday 9.30am- 4.30pm)
Future Prospects
- Potential for career advancement within the company as you gain experience and develop your skills
Vacancy Detail
- Gathering and processing the required information to onboard new customers
- Understanding and managing the processing of contract renewals, cancellations, and swaps, helping to retain customers within the EZOO product set
- Understanding the end-to-end process for all fines and excess mileages
- Completing all delivery feedback calls/surveys, the target is to contact 85% within 3 working days of delivery
- Calling customers who are 2 months into their contract and assessing their feedback against agreed parameters
- Encouraging customers who have had a positive experience to complete a Trustpilot review, 10% of all contacts to complete a review
- You will manage and maintain our CRM system (Zoho) – for data entry, lead management, and maintain data quality standards
- Supporting sales and operations, you will work with and learn from the sales/operations team and use a variety of methods to gain new customers, including email, SMS, and phone
- Work with your Line Manager as well as the wider team to deliver efficient driver onboarding and order processing
- You will be targeted on customer retention and growth
- A customer-centric approach is always essential