Apprentice Commercial Operations Specialist

Billing Management:

• Support the updating, processing, and generation of invoices for product and project orders, ensuring accuracy with guidance from the team


• Assist with physical billing tasks, such as preparing and sending invoices when required


• Work with Supply Chain and Project Managers to learn how stage payments and milestone dates are tracked and communicated


• Help review and resolve billing discrepancies by liaising with customers and internal teams, with support from senior colleagues

Milestone and Stage Payment Setup:

• Learn how to set up stage payment billing for new product orders based on agreed schedules


• Assist in setting up milestone billing, ensuring it matches project deliverables and planned payment timings

Accounts Receivable & Credit Risk:

• Support the onboarding of new customers, including helping to gather information needed for setting payment terms and credit limits


• Monitor accounts receivable reports and help follow up on overdue payments under supervision


• Assist in resolving billing queries or disputes, ensuring a professional and customer‑focused approach


• Keep accurate notes and records of customer communication related to payment


• Learn how to monitor credit risk, using tools such as payment history and credit reference information with guidance from the team

Reporting and Documentation

• Help generate regular billing and accounts receivable reports, ensuring data is accurate


• Support the maintenance and updating of billing procedures, contributing to improvements as you learn

Customer Service:

• Provide friendly and timely support to customers, helping to answer basic questions about billing and payments


• Build positive working relationships with customers to support smooth payment processes


• Work collaboratively across departments to ensure customers receive a consistent and positive experience

Your profile:

• An interest in finance, credit control or business administration, and a willingness to learn


• Working towards, or open to starting, a CICM Level 3 qualification as part of your apprenticeship


• Basic Microsoft Excel skills, with enthusiasm to develop further


• Any exposure to SAP or similar systems is a bonus, but not essential


• Good attention to detail and a commitment to accuracy


• Eagerness to learn in a fast‑paced environment, with support from the team


• Organised and able to manage your time with guidance


• A positive team player, enthusiastic about developing new skills and contributing to the department


• Shows initiative and a proactive approach to learning and tasks

This role supports multiple departments and provides exposure to a wide range of operational processes.