Business Administration Apprentice

We can offer an apprentice valuable skills within each of our three main departments providing valuable skills within all aspects of business administration.

• Sales (including marketing)


• Business Support (including accounts and HR)


• Operations (including installation and aftersales)

The apprentice position would be working in each of the departments, giving the candidate experience of working in staff teams, liaising with other suppliers as well as working with the general public. We have an established team, who would provide support for the candidate to reach their full potential and identify which area of business they enjoy, with an aim for them to further their career. DW Windows have successfully recruited and supported apprentices in the past, who have been offered further employment once the apprenticeship ends.

Sales Support Assistant - To generate sales:

• To work in a busy sales office answering incoming calls and making outbound calls to generate great sales leads


• Book home sales appointments on our CRM system for the sales representatives to attend


• Assist in calculating quotations and price guides for Windows and Doors for our residential customers, provide quotations to customers both verbally and written


• Meet and greet customers in the showroom and provide sales information on our products and services


• Understand the importance of marketing in generating sales

Business Support Assistant - To provide full business support in finances and HR:

• To ensure all financial matters relating to the company are accurately completed and recorded on the Sage50 accounts management system


• To ensure all customer payments are managed accurately. Manage supplier accounts and creditor invoices


• Assist the business support coordinator to process the company payroll in liaison with the company accountant


• Take customer payments daily and perform banking for the business


• Ensure the customer CRM system is maintained

Operations Support Assistant:

Our aim is to complete all installations on time, to a high standard with a "right first time" approach. Our Operations Support Team are desk based, supporting our surveyors, installers and service engineers to make this happen.

Our Operations Department consists of three sub departments:

• Planning Team


• Live Installations Team


• Aftersales Team

The Role - To provide a full installation service through to completion. Working in this department means being trained in all three areas with a view of specialising in one. This role involves liaising with customers, installers, surveyors and suppliers sometimes dealing with challenges.

• Supporting the department in planning and co-ordinating all installations, this will mean liaising with installers to support them with live installations


• Supporting the department in co-ordinating all aftersales calls, this will mean liaising with the service engineers to support them with in-guarantee calls


• Ensuring installations are ready and all information and stock is ready for the fitting teams with clear and transparent instructions


• Ordering products from suppliers


• Working closely with the warehouse team to ensure deliveries have been received and in time for installations


• Liaising with customers to ensure that the install is completed to full satisfaction


• Provide an excellent level of customer service and influence the wider team to achieve the same