Apprentice Practice Support Worker
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Company: Bishops Close Medical Practice
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Location: SPENNYMOOR, DL16 6ED
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000030056
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Application Deadline Date: 20/05/2026
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Start Date: 01/06/2026
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Positions Available: 1
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Working Week: 37.5 hours per week. Mon - Fri between the hours of 0800 – 2000 where needed and also some Saturday work.
Brief Description
A fantastic opportunity has arisen to join the team at Bishop's Close Medical as a Practice Support Worker. You will gain experience in primary care and customer Service/secretarial work. The role is to ensure that the reception and admin area runs smoothly and provides a high-level of service to patients, doctors, nurses and others.
Training to be Provided
An apprenticeship includes regular training with a college or other training organisation. All training will take place in the workplace. At least 20% of your working hours will be spent training or studying.
Future Prospects
- Progression onto the next level of qualification and the possibility of full-time employment.
Vacancy Detail
Telephone Duties
- Making appointments
- Taking requests for prescriptions
- Giving out results
- Ambulance transport bookings
- Home visit requests
- Deal with general enquiries and minor complaints
- Contacting other providers
Reception Duties
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Making appointments
- Handing out prescriptions
- Ensure outstanding queries are explained and handed over to the next shift, as necessary
- Respond to the needs of doctors and nurses during surgery
- Collect payments from patients for non-NHS services
- Deal with general enquiries and minor complaints
Filing
- Pulling Lloyd George envelopes when requested and filing of correspondence (hosp letters, etc.)
Prescriptions
- Dealing with requests for repeat prescriptions
- Raising prescriptions as per practice protocols
- Dealing with queries relating to repeat prescriptions
General
- Input and extract information from the practice computer system
- Copy medical records for third-party reports and access to records requests
- Observe health and safety guidelines at all times
- Provide secretarial support, including processing hospital referrals, following up queries, etc.
- General housekeeping (e.g. keeping reception and waiting areas tidy)
- Participate in washing up/keeping the kitchen area clean and tidy
- Any other reasonable duties as necessary