Apprentice Receptionist
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Company: Skerne Medical Group (Trimdon)
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Location: Trimdon Colliery, TS29 6DH
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000030339
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Application Deadline Date: 21/05/2026
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Start Date: 01/06/2026
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Positions Available: 1
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Working Week: Generally worked across 4 days (Hours to be discussed in interview)
Brief Description
A fantastic opportunity has arisen to join the Team at Skerne Medical Group. During your apprenticeship, you will gain experience in primary care and Customer Service/secretarial work. As a Medical Receptionist, you will usually be the first person patients speak to when they come to the surgery.
Training to be Provided
- An apprenticeship includes regular training with a college. At least 20% of your working hours will be spent training or studying
- The successful candidate will complete the Level 2 Customer Service Apprenticeship Standard. This will be delivered in the workplace, with a tutor visiting once a month
Course content:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines
- Demonstrate patience and calmness
- Show you understand the customer’s point of view
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations
- Maintain informative communication during service recovery
Future Prospects
- Progression onto the next level of qualification and the possibility of full-time employment
Vacancy Detail
As an apprentice, you’ll work at a company and get hands-on experience.
You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
- To provide a high standard of patient service
- To have thorough knowledge of practice procedures and to work in accordance of written protocols
- Provide general assistance to the practice team to both clinical and non-clinical
- Project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare they require
- Resolve queries/problems from patients, clinicians and associated staff
- Deal with external agencies such as other practices, secondary care and 3rd party organisations
- To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff
- Undertake all clerical, reception and administration duties applicable to the medical practice