Business Services Support Apprentice
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Company: NOVUS PROPERTY SOLUTIONS LIMITED
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Location: Staffordshire, ST1 5SH
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000030452
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Application Deadline Date: 05/06/2026
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Start Date: 24/08/2026
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Positions Available: 1
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Working Week: 37.5 hours per week, Monday to Friday (including day release). Shifts to be confirmed.
Brief Description
As a Business Services Support Apprentice, you’ll gain a structured introduction to our People Services (HR), IT, Social Value and Customer Service teams—building your understanding of how these functions support our operational teams and contribute to the overall success of Novus.
Training to be Provided
You will begin by working towards a Level 3 Customer Service qualification over a 24-month programme, supported by paid day release at college.
Future Prospects
Potential to progress into a customer service–related role or another position within our Business Services team, subject to opportunities available at the time of apprenticeship completion.
Vacancy Detail
During the programme, you will follow a structured development plan with planned rotations across the back-office functions that keep the business running. You’ll gain hands-on experience and a clear understanding of how these teams work together with our operational teams to deliver great outcomes for our clients and customers.
What You’ll Be Doing
As part of the team, you will support the successful delivery of projects by learning and contributing to:
- Business knowledge and understanding - Learn our current processes and support continuous improvement across the service function.
- Customer journey - Understand and evaluate the journey for our customers, identify challenges, and suggest improvements to support customer excellence and efficiency.
- Stakeholder management - Build relationships with cross-functional teams and colleagues, including participating in meetings.
- Teamwork - Work closely with experienced colleagues across Business Services, gaining practical knowledge in a collaborative team environment.
- Technology - Learn how to use our systems and technology tools to ensure the end-user experience is positive.