Level 3 IT apprentice
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Company: JMAN GROUP LIMITED
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Location: London, EC3N 3AJ
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Type: Apprenticeship
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Salary: £21,000.00 per year
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Sector: Digital
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Ref: NAS-2000030328
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Application Deadline Date: 15/05/2026
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Start Date: 06/07/2026
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Positions Available: 1
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Working Week: Monday-Friday 9am-6pm
Brief Description
JMAN are seeking a proactive, curious Apprentice to join our global IT team in London, supporting over 600 employees worldwide. This role goes far beyond basic troubleshooting; you will be at the heart of our digital infrastructure. You will study towards the Information Communications Technician Apprenticeship (Level 3).
Training to be Provided
LearnTech will provide your training.
JMAN operates a hybrid working policy, and as IT apprentice you will be required to work in the office 4 days a week.
The other day you can work from home and focus on apprenticeship training.
Future Prospects
For the right candidate we would expect:
1st Line Support Engineer
Followed by:
2nd Line Support Engineer or Network Engineer.
Vacancy Detail
- Modern Cloud Management: Gain hands-on experience with Microsoft 365, Entra ID (formerly Azure AD), and Intune.
- Real-World Impact: Move past "password resets" to manage complex, industry-standard environments.
- Mentorship: Receive dedicated training and guidance while working toward a recognised IT qualification.
In this role, you will be the first point of contact for all technical issues. Your day-to-day tasks will include:
- 1st Line Technical Support: Monitoring the IT helpdesk, logging tickets, and resolving hardware/software issues for end-users’ desk side, via our ticketing system and Teams.
- Microsoft 365 Administration: Managing user licenses, configuring Outlook/Teams settings, and assisting with SharePoint permissions.
- Identity & Device Management: Learning to use Microsoft Entra for user/group administration and Microsoft Intune for managing company devices.
- The Employee Lifecycle: Handling the "Joiners and Leavers" process—ensuring new starters have everything they need on day one and securely offboarding departing employees.
- Hardware Deployment: Managing the Laptop Enrolment process, using Autopilot and Intune to ensure machines are correctly imaged, encrypted, and ready for use.
- Security & Compliance: Maintaining security best practices, such as Multi-Factor Authentication (MFA) setup and ensuring devices are compliant with company policies.