Customer Service Advisor Apprentice

As a Customer Service Level 2 Apprentice, your typical day involves providing excellent service to customers and supporting the smooth operation of the business. You'll:

• Welcome customers warmly and assist with inquiries in person, over the phone, and via our email ticketing system.


• Handle customer complaints or concerns professionally, seeking solutions to ensure satisfaction.


• Process transactions accurately and efficiently.


• Assist with stock management, ensuring stock is where it needs to be to achieve on time in full deliveries.


• Maintain cleanliness and organisation of your area.


• Learn about products and services offered by the business and provide information and recommendations to customers.


• Complete administrative tasks as needed, such as filing paperwork or updating customer records.

Who we are

Beijer Ref UK is a leading B2B wholesaler in the refrigeration and HVAC sector, supplying professional contractors who install and maintain systems across retail food, cold storage and commercial environments.

Our customers rely on us to deliver accurate, dependable service in fast-paced and often time-critical environments.

Our Retail Support Team is a centralised customer service function based in Leeds. The team supports specialist customers operating in cold chain retail.

The work is varied, detailed, and plays a key role in customer satisfaction and retention. 

The opportunity:

We’re offering the opportunity to join our Retail Support Team as a Customer Service Advisor Apprentice.

This is a real job with real responsibility, combined with structured training through a recognised apprenticeship. You’ll learn how to provide professional customer service in a B2B environment while building valuable skills for a long-term career with us.

No previous industry experience is required — full training will be provided. 

What you’ll be learning and doing:

• Handling customer enquiries by phone and email in a professional manner


• Processing customer orders accurately using company systems


• Communicating clearly with customers about orders, deliveries and queries


• Working with internal teams to resolve customer issues


• Developing knowledge of products, systems and processes


• Organising and prioritising tasks in a busy office environment


• Building confidence, attention to detail and customer service skills 

About the apprenticeship:

• Level 2 Customer Service Practitioner


• Work-based learning with dedicated off-the-job training time


• Support from a workplace mentor and external training provider


• Opportunity to progress into a permanent Customer Service


• Advisor role, based on performance and capability 

Who we’re looking for

We’re looking for someone with the right attitude and willingness to learn.

You may be a good fit if you:

Enjoy helping people and solving problems
Take pride in accuracy and attention to detail
Are reliable, organised and keen to develop new skills
Communicate clearly and professionally
Are comfortable using computers and learning new systems
Want to start or build a career in a professional business environment
 

What we offer

A permanent role combined with recognised apprenticeship training
Structured support and development from day one
A professional, supportive team environment
Clear expectations and on-the-job coaching
Competitive apprentice salary and company benefits
 

Your day as an apprentice will be varied and dynamic, offering valuable opportunities to develop customer service skills while contributing to the success of the business.