Customer Service Officer Apprentice - Brindley Place
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Company: GLOBAL BANKING SCHOOL LTD
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Location: B1 2JB
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Type: Apprenticeship
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Salary: £18,000.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000030796
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Application Deadline Date: 01/06/2026
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Start Date: 08/06/2026
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Positions Available: 1
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Working Week: Mon-Fri (Times TBC).
Brief Description
The Customer Service Officer is to provide a highly professional efficient customer service by answering and managing Inbound calls promptly and efficiently. Enduring the resolution of customers (student) enquiries.
Training to be Provided
The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard: -
Level 3 Customer Service Specialist Standard
Functional Skills Level 2 in maths – if applicable
Functional Skills Level 2 in English – if applicable
Future Prospects
Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion.
Vacancy Detail
Main Responsibilities
- Handling inbound and outbound queries from multiple channels, including telephone and email, across all UK offices.
- Ensure customer data is recorded accurately and in a timely fashion into all appropriate telephony systems.
- To operate on a “First Time Fix” ethos, resolving the student's enquiry at first point of contact, and for more complex enquiries, manage these effectively through our SysAid student service portal.
- Providing a high-quality student service offering, conducting all activities within operational SLA’S.
- Support the development of the student journey by identifying and reporting back on issues and trends.
- Supporting and working in collaboration with the wider Customer Services team, with tasks and carry out ad-hoc requests and projects that are in line with your skill and capability.
- Identify and promote internal and external resources to students.
- Work flexibility as part of the wider Customer Services team and be available for occasional evening and weekend work, as required
Other Information
Starting salary of £18,000 progressing up to £25,000 upon completion + performance based bonus.