Customer Service Apprentice
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Company: Stroud District Council
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Location: Gloucestershire, GL5 4UB
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Type: Apprenticeship
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Salary: Competitive Salary
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Sector: Sales, marketing and procurement
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Ref: NAS-2000035081
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Application Deadline Date: 12/07/2026
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Start Date: 01/09/2026
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Positions Available: 1
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Working Week: 37 Hours per week.
Brief Description
Providing customer service and clerical support.
Training to be Provided
- Cirencester College
- Customer Service Specialist Level 3
Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.
Future Prospects
Potential for a full-time role once the apprenticeship has been completed.
Vacancy Detail
- Provide practical evidence of learning to support a formal qualification.
- To undertake a development programme leading to a National Qualification as part of an apprenticeship and to actively participate in their own development plan to be agreed with the line manager and the assessor.
- To work alongside experienced professionals, learning all aspects of business administration and customer service, and becoming part of an efficient team
- To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team members, colleagues and other persons.
- To communicate with council customers by phone, email or face-to-face.
- To effectively use ICT in carrying out duties
- Taking telephone messages and/or dealing with telephone calls.
- To maintain confidentiality and discretion in compliance with the Data Protection Act
- Undertake such other duties commensurate with the grade of post as may be properly assigned by the Head of Service.
- Work where tasks are interchanged but the programme of tasks is not normally interrupted.
- Responds to queries and complaints.
- Adopt a proactive problem-solving approach.
- Have confidence to deal with difficult situations.
- Know when it is appropriate to seek guidance from a line manager.
- Provide constructive ideas and feedback on the apprentice programme
Work with guidance and within set procedures, but with the scope to make creative suggestions for improvement to be referred to the Senior Business Support Officer.
Other Information
To work with communities sometimes outside normal office hours, including weekends.
To ensure that at all times service delivery informs, reflects and supports the council’s prevailing aims and objectives.
To work with colleagues across the organisation as required in support of organisational goals.
To promote the Council’s overall commitment to equality of opportunity/Diversity at all times and work within the requirements of the Council’s Equality Scheme.
To undertake all training and development initiatives as required.
To work within health and safety guidelines in accordance with the
Health and Safety at Work Act.
To work within the requirements of the Council’s Environmental Policy and Management System.
To undertake any appropriate duties required to meet the council’s obligations under the Civil Contingencies Act.
To undertake all appropriate duties required to meet the council’s safeguarding obligations according to the Children’s Act (2004), Working Together to Safeguard Children Statutory Guidance (2018), the Care Act (2014) and the Care and Support Statutory Guidance (2014), Mental Health Capacity Act (2005), and Deprivation of Liberty Standards (2007).