Apprentice Resident Liaison Officer
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Company: EN:Able Futures CIC
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Location: Nottingham, NG5 5GX
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Type: Apprenticeship
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Salary: £16,484.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000036335
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Application Deadline Date: 09/07/2026
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Start Date: 13/07/2026
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Positions Available: 1
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Working Week: Monday to Friday 08:30 - 16:30
Brief Description
Enable Futures, an award-winning apprenticeship employer, is partnering with Lovell to recruit an Apprentice Resident Liaison Officer. Join a leading housing and construction company, gain valuable customer service experience, and help support residents while making a positive difference in local communities.
Training to be Provided
The successful candidate will work towards a Level 2 Customer Service Practitioner Qualification, which will take 12 months (plus End Point Assessment) and will be delivered by Learning Skills Partnership on a work-based learning basis.
Future Prospects
Full time role
Vacancy Detail
• Providing excellent communication and customer service to residents, tenants and clients
• Supporting residents before, during and after improvement works, ensuring they receive the best possible service
• Keeping residents informed of project updates, including any changes or delays to scheduled works
• Assisting with resident inductions, profiles, appointments and home visits
• Communicating with residents by phone and in person, helping to build positive relationships and confidence
• Updating resident information and project records using Lovell's IT systems, including EasyBOP
• Supporting the production of resident communications and project paperwork
• Attending resident, client and community meetings, open days and local events
• Helping to resolve customer concerns and complaints in line with company procedures
• Identifying and understanding individual resident needs to ensure appropriate support is provided
• Promoting Lovell's values and services, acting as a positive ambassador for the company
• Supporting customer satisfaction initiatives and helping the team deliver a high-quality service
Other Information
This role will be based between NG5 5GX and NG8 3BB. You will need to be able to access both of these sites.