Customer Services Apprentice Administrator

Principal Accountabilities:

Sales Order Entry:

• Raise Sales Orders & Acknowledgements


• Complete 2nd stage Price Checks


• Raise Origination Sales Orders & Acknowledgements


• Add Origination Sales Order Numbers to Graphics Tracker


• Maintain Despatch Schedules / Issue MPS report to planning / CR


• Order bank maintenance – daily date change management / balance clearing


• General housekeeping – Scanning / Saving PO’s & Acknowledgements to relevant drives

Job Maintenance:

• Run daily active jobs list, look for past due jobs not started – highlight any date issues to CS


• Run daily active jobs list – progress chase jobs through the factory


• Run weekly ‘R’ spec reports, highlight R jobs within the 4 week window - feed in to CS team for action


• Run weekly unconfirmed ‘A’ spec jobs within the 4 week window – feed into CS for date management


• Update graphics tracker with A Spec job numbers and live DTC’s


• Support with Outsource Process administration – copy works orders, print labels, create job packs etc.

Specifications:

• K3 Development completion  – specification writing, stocking UOM conversion etc whenever required


• Create SKU Converter / Upload to Syspro SKU post creation


• Supersession Completion – deactivate stock code

Reports

• Preparation, clean up and circulation of weekly Aged Stock report


• Monthly Stock code housekeeping – run report to identify codes with no movement in 18months – start supersession process


• GDNI – Run weekly / checking for despatches not invoiced


• GDNI – Month end check, ensure all despatches are captured at COP on final working day


• Job Shortfall Report – populate & maintain for submission to planning

Support Functions:

• Provide holiday cover for both Administration and Customer Services team


• Assisting with answering incoming calls “within 3 rings” and attending meetings to support where requested by your Line Manager


• Will occasionally be required to support in other, more specialist areas across the department once fully trained and able to do so e.g. internal trial management / stock sheet support


• Will occasionally be required to provide support in other areas of the business e.g. Provide cover for Reception / Studio department