Customer Experience Apprentice
-
Company: United Infrastructure
-
Location: Wakefield, WF3 3HA
-
Type: Apprenticeship
-
Salary: £17,888.00 per year
-
Sector: Sales, marketing and procurement
-
Ref: NAS-2000037009
-
Application Deadline Date: 12/07/2026
-
Start Date: 01/09/2026
-
Positions Available: 1
-
Working Week: Monday- Friday, shifts to be confirmed.
Brief Description
We are looking for a Customer Experience Apprentice to join our Water business division who are a national provider of infrastructure and non-infrastructure water and wastewater services to UK water utility companies.
Training to be Provided
As an apprentice with United Infrastructure, you’ll be given a real job from day one where you will gain hands-on industry experience, and the knowledge required to achieve a nationally recognised qualification.
You’ll get a generous holiday allowance, Christmas shutdown, and a tailored benefits portal that allows you to choose the right benefits for you.
In order to fully develop in your role, you will be enrolled onto the Level 3 Customer Service Specialist apprenticeship qualification with one of our training partners. This learning pathway is delivered entirely remotely, and you will access online self-accessed or virtually delivered classroom sessions, and one-to-one support from your tutor or coach.
They will also meet regularly with you and your line manager to ensure you are progressing through your programme.
Future Prospects
- You will be fully supported to continue your professional development upon completion of this programme
Vacancy Detail
Day to day, you will support the team who are a key point of contact for customers, stakeholders and operational teams across both clean and wastewater activities and will play an important role in ensuring they receive a professional, efficient and positive experience while supporting operational delivery and regulatory compliance.
Some of your key responsibilities will include:
- Handling customer enquiries and complaints that come in via telephone and email
- Managing customer communications and providing updates associated with planned works, service interruptions, and operational activities
- Maintaining accurate records of customer interactions, land entry activities, permissions, and case updates
- Supporting with the preparation and issuing of customer correspondence, notifications, and access documentation
- Ensuring all your work is compliant with relevant legislation, company procedures, data protection requirements, and customer service standards