Medical Receptionist Apprentice

As a Medical Receptionist (Customer Service Apprentice), you will play an important role in supporting the smooth day-to-day running of the GP practice while working towards your apprenticeship qualification.

You will gain valuable administrative and customer service experience in a busy healthcare setting, learning how to provide a professional, efficient, and compassionate service to patients and colleagues.

What a typical day might include:

• Greeting patients and visitors in a friendly and professional manner


• Answering telephone calls and dealing with patient enquiries


• Booking, cancelling, and amending appointments using the practice clinical system


• Signposting patients to the most appropriate clinician or service where appropriate


• Processing prescription requests and directing them to the relevant team


• Scanning, filing, and accurately updating patient records


• Handling incoming and outgoing post and other correspondence


• Assisting with administrative tasks to support GPs, nurses, and the wider practice team


• Maintaining patient confidentiality and adhering to GDPR and NHS policies


• Keeping reception and waiting areas tidy and welcoming


• Learning new systems and procedures while completing apprenticeship coursework

What we're looking for:

• A positive attitude and willingness to learn


• Excellent communication and interpersonal skills


• Good organisational skills and attention to detail


• The ability to remain calm and professional in a busy environment


• A caring and empathetic approach when dealing with patients


• Basic IT skills and confidence using computers


• A reliable and flexible team player who is keen to develop new skills

This apprenticeship offers the opportunity to build a rewarding career within primary care while receiving full training and support from our experienced and welcoming team. No previous healthcare experience is required, just enthusiasm, commitment, and a genuine desire to help others.