Customer Service Apprentice
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Company: FACILITIES AND CLEANING LTD
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Location: PORTSMOUTH, PO1 4BD
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000037545
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Application Deadline Date: 31/07/2026
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Start Date: 01/10/2026
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Positions Available: 1
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Working Week: Monday to Friday, 08:30 to 17:00.
Brief Description
We're looking for a friendly and proactive Customer Service Specialist to support our customers across phone, email, and digital channels. You'll handle enquiries, solve problems quickly, and ensure every customer/staff member receives a positive, professional experience.
Future Prospects
To form a career with the company that will include apprenticeship progression.
Vacancy Detail
- Customer & Staff Enquiry Support -respond to calls, emails, and messages from customers and cleaning staff, providing clear information and directing queries to the right place.
- Issue Resolution - help resolve day-to-day problems raised by clients or cleaners, offering solutions and escalating more complex matters to senior team members.
- Record & Data Management - update customer accounts, staff logs, schedules, and interaction notes to keep information accurate and up to date.
- Team, Cleaner & Administrative Support - assist the office team with rota updates, communication to cleaners, document preparation, and general admin tasks that keep operations running smoothly.
- Learning & Development - complete apprenticeship training, shadow colleagues, develop communication skills, and work towards achieving the Customer Service qualification.
Other Information
To pass a Disclosure and Barring Service (DBS) check.