Customer Service Officer Apprentice - Brindley Place
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Company: GLOBAL BANKING SCHOOL LTD
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Location: B1 2JB
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Type: Apprenticeship
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Salary: £18,000.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000038423
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Application Deadline Date: 09/07/2026
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Start Date: 13/07/2026
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Positions Available: 1
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Working Week: Monday- Friday (Times TBC)
Brief Description
The Customer Service Officer is to provide a highly professional efficient customer service by answering and managing Inbound calls promptly and efficiently. Enduring the resolution of customers (student) enquiries.
Training to be Provided
The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard:
- Level 3 Customer Service Specialist Standard
- Functional Skills Level 2 in maths- if applicable
- Functional Skills Level 2 in English- if applicable
Future Prospects
- Excellent progression available within the company
- The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion
Vacancy Detail
Main Responsibilities
- Handling inbound and outbound queries from multiple channels, including telephone and email, across all UK offices
- Ensure customer data is recorded accurately and in a timely fashion into all appropriate telephony systems
- To operate on a “First Time Fix” ethos, resolving the students enquiry at first point of contact, and for more complex enquiries, manage these effectively through our SysAid student service portal
- Providing a high quality student service offering, conducting all activities within operational SLA’S
- Support the development of the student journey by identifying and reporting back on issues and trends
- Supporting and working in collaboration with the wider Customer Services team, with tasks and carry out ad-hoc requests and projects that are in line with your skill and capability
- Identify and promote internal and external resources to students
- Work flexibility as part of the wider Customer Services team and be available for occasional evening and weekend work, as required
Other Information
Starting salary of £18,000 progressing up to £25,000 upon completion + performance based bonus.