Apprentice Import Operator

The successful candidate, who will be reporting to the department line supervisor/manager, will be dealing with import shipments and import customer services, for general accounts and larger key account customers.

The person will work as a part of the import team and arrange shipments from Scandinavia to UK based customers, by use of the existing DSV road-freight and distribution network across Scandinavia, along with internal UK distribution and warehousing departments.

The role will involve communicating with the local DSV depots across the UK and Scandinavia to ensure deliveries are done in accordance with our customers’ requirements. There will also be a degree of customer services involved with direct communication to the customer(s).

Additionally, there will be various other ad hoc administrational tasks such as POD handling and following up on customer enquiries/questions.

Duties will include:

• Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions


• Receive bookings from UK importers either via our online booking platform or by e-mail


• Contact delivery UK places to book in deliveries.


• Instructing UK Warehouse and Distribution teams for loading/offloading of cargo to vehicles using our Transport Management System


• Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements


• Ensure legislative compliance in all areas


• Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.


• Perform and correctly implement General Administration, e.g. invoicing, filing, queries, claims, POD handling


• Communicate efficiently and effectively with internal and external customers, suppliers, and other offices, as required by operational procedures

*New applicants who meet the entry requirements of the role will be contacted by the Apprentice Employment Agency team to discuss your application and the apprenticeship in further detail. Please ensure you provide up to date contact details and check your junk in case of redirected emails.

Failure to respond to communications will result in your application being withdrawn.