Apprentice Customer Service Parts Advisor
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Company: ICARS AUTOMOTIVE LTD
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Location: Bristol, BS14 0XD
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000038820
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Application Deadline Date: 19/07/2026
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Start Date: 20/07/2026
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Positions Available: 1
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Working Week: • Monday to Friday • 9:00am – 5:30pm • 1-hour lunch break
Brief Description
Not only does working in customer service mean you are the face of the company, but you will also be making customers' lives better! S&B Academy is looking to recruit a Customer Service Parts Advisor. As a parts' advisor, you will work with customers to give advice to improve or fix their car.
Training to be Provided
Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of an electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.
Future Prospects
Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.
Vacancy Detail
We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts' advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.
Duties:
Promote good customer relations.
Identify accurately customer requirements.
Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply.
Maintain and continually improve the quality of service provided to the customer.
Trained – to receive, inspect and check documentation of all incoming parts.
Trained – to adequately package material, which are to be despatched from the parts department.
To carry out any additional duty relative to the parts department as requested.