Apprentice Resident Liaison Officer
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Company: EN:Able Futures CIC
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Location: Ossett, WF5 9PU
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Type: Apprenticeship
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Salary: £16,484.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000039235
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Application Deadline Date: 23/07/2026
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Start Date: 27/07/2026
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Positions Available: 1
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Working Week: Monday - Friday, 08:30 - 16:30
Brief Description
Enable Futures, an award-winning apprenticeship employer, has partnered with Lovell, a leading UK housing specialist, to offer an Apprentice Resident Liaison Officer role. Earn while you learn, gain hands-on experience supporting residents, and develop skills for a career in customer service, housing, and construction.
Training to be Provided
- The successful candidate will work towards a Level 2 Customer Service Practitioner Qualification, which will take 12 months (plus End Point Assessment) and will be delivered by Learning Skills Partnership on a work-based learning basis
Future Prospects
- Full time role
Vacancy Detail
- Providing excellent communication and customer service to residents, tenants and clients
- Supporting residents before, during and after improvement works, ensuring they receive the best possible service
- Keeping residents informed of project updates, including any changes or delays to scheduled works
- Assisting with resident inductions, profiles, appointments and home visits
- Communicating with residents by phone and in person, helping to build positive relationships and confidence
- Updating resident information and project records using Lovell's IT systems, including EasyBOP
- Supporting the production of resident communications and project paperwork
- Attending resident, client and community meetings, open days and local events
- Helping to resolve customer concerns and complaints in line with company procedures
- Identifying and understanding individual resident needs to ensure appropriate support is provided
- Promoting Lovell's values and services, acting as a positive ambassador for the company
- Supporting customer satisfaction initiatives and helping the team deliver a high-quality service