Customer Service / Administration Apprentice
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Company: City College Plymouth
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Location: Devon, PL1 5QG
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Type: Apprenticeship
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Salary: £17,138.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000039392
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Application Deadline Date: 13/07/2026
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Start Date: 08/09/2026
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Positions Available: 1
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Working Week: Monday- Thursday, 08:30- 17:00, Friday 08:30- 16:30.
Brief Description
City College Plymouth are looking for someone to join their busy administrative team. The Admin Hub provides cross-college support to all curriculum delivery and management teams. Working at City College Plymouth provides great benefits, including 28 days annual leave, plus Christmas closure.
Training to be Provided
- In this role, you will be required to undertake the Level 2 Customer Service Practitioner Apprenticeship, which is combined with additional business administration units
- The training will be delivered in the workplace through assessment visits
- On completion of the programme, you will complete an End Point Assessment
- The delivery of training will take 12 months, with an additional 3 months added to complete the end-point assessment
- Functional Skills in maths and English, if required
Future Prospects
- On successful completion of the apprenticeship, you will have the opportunity to progress onto another apprenticeship programme or apply for a permanent admin position
Vacancy Detail
- Undertake frontline face-to-face customer support duties, as well as phone calls and processing email queries
- Support the team with administration duties, including producing letters, spreadsheets and reports
- Maintain filing systems in line with college procedures
- Supporting open days, parents' evenings and various events
Other Information
In this role you will be required to work with young people and vulnerable adults. Employment will be subject to DBS checks.