Customer Service Apprenticeship
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Company: MODUS FURNITURE LTD
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Location: CHARD, TA20 4BZ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000039388
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Application Deadline Date: 22/07/2026
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Start Date: 01/08/2026
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Positions Available: 1
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Working Week: Monday- Friday- times TBC
Brief Description
We are looking for a motivated and enthusiastic Customer Service Apprentice to join our dynamic team. This is a fantastic opportunity to gain hands-on experience, develop valuable customer service skills, support customers with enquiries, build confidence, and help deliver an excellent customer experience.
Training to be Provided
The apprenticeship training is delivered through a combination of workplace learning and online Master classes, plus monthly 1-to-1 assessor tuition.
This training will teach you the knowledge, skills and behaviours set out in the Customer Service Level 2 standard. On completion, the apprentice will receive a Customer Service - Level 2 qualification. Functional Skills in Maths and English may also be required depending on current level.
Future Prospects
Potential of a permanent role.
Vacancy Detail
- Manage day-to-day operations within the sales support department, including processing quotations, orders, and spares, and acknowledging support claims.
- Ensure customer satisfaction throughout the pre and post-sales service and support process.
- Take ownership of customer issues, collaborating with other departments to resolve problems effectively.
- Communicate any production or delivery delays to customers promptly and manage the follow-through to completion.
- Assist in capturing, developing, monitoring, and reporting on KPIs related to service delivery and customer satisfaction.
- Ensure compliance with contractual service level agreements (SLAs) where applicable and track complaints.
- Produce daily reports on sales order status, ensuring that all data is current and accurate.
- Update CRM and ERP systems to ensure data consistency, supporting the department head in creating weekly KPI reports.
- Proactively seek new potential customers through data mining, reaching out via phone and email to support the sales team in setting appointments and logging communications in the CRM.
- Complete tender responses, including suggesting alternatives and consulting with clients to increase the specification of our products.
- Attend online master classes and monthly 1-1 assessor tuition
Other Information
You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone interview with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier, so please apply early to avoid disappointment.