Apprentice Commercial Customer Service Adviser
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Company: REBECCA JOANNE MILLARD, ANDREW BOWKER,
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Location: MARKET DRAYTON, TF9 2HT
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Type: Apprenticeship
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Salary: £15,600.00 per year
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Sector: Legal, finance and accounting
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Ref: NAS-2000039413
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Application Deadline Date: 23/08/2026
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Start Date: 01/09/2026
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Positions Available: 1
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Working Week: Monday- Friday, 8:30am to 5:00pm, 1 hour unpaid lunch.
Brief Description
At NFU North Shropshire Agency we are currently recruiting for an office-based Customer Service Advisor to join our dynamic team at our office in either Market Drayton, Oswestry or Wem to support our personal and commercial commercial customers.
Training to be Provided
- Your training will be completed online from your employers working address
Future Prospects
- Further development within the role
Vacancy Detail
In this role you will:
- Provide exceptional customer service via phone, email and in person to our commercial businesses including retailers, tradespeople, and farmers
- Assist our commercial clients with policy renewals, amendments, and claims, ensuring they receive outstanding service throughout their insurance journey
- Collaborate with team members to improve customer service processes and enhance our customer journey
- Develop and maintain a thorough understanding of our products and services
Our commitment to you:
- 29 days annual leave (including bank holidays) increasing to 33 days with service
- Professional and supportive work environment
- Investment in personal development to progress your career within the business including support to obtain your product licences
- Pension scheme
- Family-first policies that prioritise work-life balance including flexible hours available
- Regular team events and activities
- No weekend or evening work
Other Information
We have an internal licencing learning requirement to enable you to deal with customers, this includes exams and assessments and runs alongside your apprenticeship.