Stakeholder & Learner Engagement Administrative Apprentice
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Company: The Learning Foundry
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Location: Liverpool, L1 2SA
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Type: Apprenticeship
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Salary: £14,560.00 per year
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Sector: Business and administration
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Ref: NAS-2000046118
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Application Deadline Date: 17/08/2026
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Start Date: 01/09/2026
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Positions Available: 2
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Working Week: Monday to Friday, 9.00am to 5.00pm.
Brief Description
To provide high-quality administrative and operational support to the Stakeholder & Learner Engagement Team, assisting with learner engagement, stakeholder relationships, recruitment activities, learner onboarding and programme administration.
Future Prospects
This may lead in to a full time role at The Learning Foundry.
Vacancy Detail
- Act as a first point of contact for learner enquiries via telephone, email and CRM systems.
- Support the progression of learner enquiries through the recruitment and onboarding journey.
- Book appointments, inductions, information sessions and learner reviews.
- Assist in collecting enrolment and eligibility documentation.
- Ensure learner records are accurately maintained on CRM and internal systems.
- Track learner enquiries and follow up non-engaged referrals.
- Support learner communications through phone calls, email, SMS and digital platforms.
- Assist with learner attendance and engagement monitoring.
- Support the administration of learner feedback and satisfaction surveys.
- Support coordinators in maintaining stakeholder and employer records.
- Assist with organising employer visits, events, information sessions and community engagement activities.
- Update employer and stakeholder information on CRM systems.
- Support the preparation of engagement reports and KPI information.
- Research potential referral and community partners.
- Support the completion and quality checking of learner documentation.
- Maintain accurate records in line with funding requirements and GDPR.
- Assist with compliance monitoring activities.
- Support data cleansing and CRM housekeeping activities.
- Produce reports and management information as required.
- Support audit preparation and document retrieval activities.
- Provide administrative support to the Manager and Coordinators.
- Manage shared inboxes and direct enquiries appropriately.
- Arrange meetings, prepare agendas and record actions.
- Support the coordination of marketing campaigns and learner recruitment activities.
- Contribute ideas for improving processes and customer experience.
- Undertake other duties relevant to the programme.