Apprentice IT Engineer
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Company: J L A COMPUTER SERVICES LTD
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Location: BRAINTREE, CM7 3QS
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Type: Apprenticeship
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Salary: £17,160.00 per year
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Sector: Digital
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Ref: NAS-2000056364
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Application Deadline Date: 31/10/2026
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Start Date: 02/11/2026
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Positions Available: 2
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Working Week: Monday to Friday 9.00am - 5.00pm with a 30-minute lunch break.
Brief Description
Start your IT career with a friendly, growing Braintree-based technology company. Gain hands-on experience in customer service, workshop repairs, hardware, software, Microsoft 365, cloud services and cybersecurity, with structured training and clear opportunities to progress.
Training to be Provided
College attendance one day per week (Wednesday) 9.00am-1.00pm. In addition to this, approximately 4 hours of self-study and work-based evidence gathering per week will also be required.
Future Prospects
Following successful completion of the apprenticeship, there will be an opportunity to progress into a permanent IT Support role within JLA Computer Services. The apprentice will also be supported in developing a specialist career path based on their strengths and interests, such as hardware, Microsoft 365, networking or cybersecurity.
Vacancy Detail
- Answer incoming telephone calls, take accurate messages and direct calls to the appropriate team member.
- Monitor, send and respond to emails in a professional manner.
- Welcome customers to the reception area and provide friendly, professional customer service.
- Book customer equipment into the workshop and maintain accurate job records.
- Assist with diagnosing and repairing computer hardware and software faults.
- Communicate with customers regarding repairs, quotations and technical issues.
- Prepare, configure and test new computers and other IT equipment.
- Assist with stock control, including receiving deliveries, organising inventory and maintaining accurate stock records.
- Help maintain a clean, organised and safe workshop environment.
- Learn to provide first-line technical support to business customers.
- Assist experienced engineers with installations, IT projects and system deployments.
- Attend customer sites occasionally as skills and experience develop.