Apprentice Support Worker

Main purposes of job

To follow instruction and guidance from line manager:

• Service user Licence Agreement maintenance


• To use knowledge, experience and expertise of understanding of the needs of people with multiple challenges including those who have committed multiple criminal offences to make positive choices to promote self-independence


• To provide high quality services to service users with mental health impairments


• To identify maintenance issues and effectively deal with reported maintenance issues as per The Company procedures


• To minimise anti-social behaviour and swiftly act to eliminate it


• To support statutory services including Police, Housing Officers, Probation, Social Workers, Mental Health Workers etc.

Key tasks 

To provide:

• Support and guidance to the service user to enable them to maintain their independence


• Support and guidance to enhance decision making and ability to make positive choices daily


• Good ability to produce robust risk and needs assessments and effective action plans to ensure tenancy readiness and maintenance


• Housing officer support skills, deliver welfare and housing benefits guidance to maximise income


• Delivery of life and social skills courses


• Property management in terms of repairs and maintenance issues, Health & Safety checks

Key results/objectives

Service users:

• Licence Agreements are maintained


• Independence, life and social skills are improved


• Positively moves on to independent living


• Excellent multi agency working with professionals

Responsible for equipment:

You are responsible for ensuring you comply with the Companies Data Protection Policy and Procedures and ensuring that all electronic equipment is appropriately handled at all times.