ICT Apprentice
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Company: CITIZENS ADVICE SORT GROUP LTD
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Location: M4 5AD
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Digital
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Ref: NAS-2000057333
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Application Deadline Date: 05/11/2026
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Start Date: 05/12/2026
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Positions Available: 1
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Working Week: Monday to Friday, full-time position, working hours TBC.
Brief Description
Citizens Advice SORT Group is looking for a motivated and enthusiastic ICT Apprentice to join our team and develop valuable skills in IT support and digital services. This is an excellent opportunity for someone with a passion for technology who is eager to learn while gaining hands-on experience in a supportive environment.
Training to be Provided
Information Communications Technician Level 3.
Future Prospects
Your earnings can increase over time with an apprenticeship.
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.
Vacancy Detail
- Providing first-line IT support to staff by resolving hardware and software issues
- Setting up, maintaining and troubleshooting computers, laptops, printers and mobile devices
- Installing and updating software, operating systems and security patches
- Assisting with user account management, passwords and access permissions
- Supporting the maintenance of networks, servers and other IT infrastructure
- Logging and tracking support requests using an IT helpdesk system
- Helping to maintain IT equipment and keeping accurate asset records
- Assisting with data backups and following cybersecurity best practices
- Supporting colleagues with Microsoft 365 applications, including Outlook, Teams and SharePoint
Other Information
- A genuine interest in ICT and a willingness to learn new technologies
- Good problem-solving skills and the ability to think logically
- Strong communication skills with a friendly and professional approach
- Basic knowledge of computer hardware, software and Microsoft 365 applications
- Good organisational skills and attention to detail