IT Support Apprentice
-
Company: B D R VOICE & DATA SOLUTIONS LTD
-
Location: STRATFORD UPON AVON, CV37 9NR
-
Type: Apprenticeship
-
Salary: £18,000.00 per year
-
Sector: Digital
-
Ref: NAS-2000057521
-
Application Deadline Date: 03/11/2026
-
Start Date: 09/11/2026
-
Positions Available: 4
-
Working Week: 9.00am - 5.30pm Monday - Thursday and 9.00am - 5.00pm on Fridays.
Brief Description
You’ll be the first point of contact for customers, learning how to diagnose, resolve, and escalate technical issues while delivering a professional and friendly service.
Training to be Provided
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Future Prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Vacancy Detail
- Acting as first-line support for incoming incidents via phone, email, and ticketing systems
- Logging, categorising, and prioritising incidents accurately
- Providing basic technical support for: IT systems and hardware, network and connectivity issues, and voice and telephony services
- Troubleshooting issues using knowledge bases, and guidance from senior engineers
- Escalating unresolved incidents to second-line or third-line teams when required
- Communicating clearly with customers, keeping them informed of progress
- Maintaining accurate documentation and ticket notes
- Supporting general IT and operational tasks as required