IT Technician Apprentice
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Company: CONCERO UK LIMITED
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Location: Hitchin, SG4 9RS
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Type: Apprenticeship
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Salary: £16,000.00 per year
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Sector: Digital
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Ref: NAS-2000057875
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Application Deadline Date: 04/11/2026
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Start Date: 11/11/2026
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Positions Available: 1
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Working Week: 37.5 hours per week, 8.00am - 4.00pm or 8.30am - 4.30pm.
Brief Description
Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence.
Training to be Provided
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, well-being, and readiness for assessments.
Future Prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Vacancy Detail
- Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer
- Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA. This will include computers, servers, peripherals and cloud-based applications
- Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes
- Act as point of contact regarding all technical issues with manufactures, suppliers, ISP and external support organisations
- Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved, proactive maintenance and change implementation objectives are met
- Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way
- Identify and raise issues, escalate or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience
- Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times