Apprentice IT and Digital Support Technician J3508

No two days will be exactly the same. You will develop your technical and customer service skills while supporting a wide range of users and technology.

Your role will include:

• Providing first-line IT support to staff and students


• Helping to identify and resolve IT problems and service requests


• Setting up desktops, laptops, tablets and mobile devices


• Supporting user accounts, including password resets and account changes


• Helping with technology in classrooms and meeting rooms, including interactive displays, AV equipment and printers


• Supporting Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint


• Learning how to use device management technology such as Microsoft Intune and Autopilot


• Installing and configuring software applications


• Helping to maintain accurate records of IT equipment and assets


• Recording work and updates on the ICT service desk system


• Working with experienced colleagues and escalating more complex problems when needed


• Getting involved in ICT projects and technology rollouts


• Occasionally supporting other College locations when required


• Following College requirements around safeguarding, information security, GDPR and health and safety


• Completing your apprenticeship training and applying what you learn in your day-to-day role