IT Support Apprentice
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Company DIGITALPHOBIA LTD
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Provider QA LIMITED
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Location OXFORD, OX2 0NR
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Type Apprenticeship
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Salary £18,000.00 per year
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Sector Digital
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Ref NAS-2000059606
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Application Deadline Date 13/11/2026
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Start Date 20/11/2026
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Positions Available 1
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Working Week Days and shifts to be confirmed.
Brief Description
The successful applicant’s primary responsibility will be the day-to-day upkeep of our client’s workstations and servers. As a core member of a growing team, you will also work closely alongside our Service Delivery Manager to help maintain and improve the support services.
Training to be Provided
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Future Prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Vacancy Detail
- Perform 1st line duties
- Communicate with our clients verbally (via telephone) and written (via emails/tickets)
- Troubleshoot hardware and software issues remotely and in person (where required)
- Maintain client expectations: provide regular updates on ticket statuses and outline expected response times
- Monitor and maintain the support email queue
- Create and update internal and client-facing documentation
- Perform daily reviews of backup statuses and other system-critical functions