Apprentice Receptionist/Administrator
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Company: SOUTH WESTERN REGIONAL ASSESSMENT CENTRE LTD
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Location: Widnes, WA8 6DJ
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Type: Apprenticeship
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Salary: £24,785.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000059391
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Application Deadline Date: 28/10/2026
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Start Date: 30/11/2026
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Positions Available: 1
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Working Week: Monday to Friday 9.00 am to 5.00pm, with 0.5 hours unpaid lunch.
Brief Description
Join our friendly team at our Widnes Centre as an Apprentice Receptionist / Administrator, gaining practical experience while working towards a Customer Service Practitioner Level 2 qualification. You’ll develop skills in reception, customer service and administration and help make a real difference to our students.
Training to be Provided
You’ll complete your training in the workplace, with full support from your training provider to help you successfully achieve your apprenticeship.
Future Prospects
This apprenticeship is a great first step towards a career in customer service or administration, giving you the skills, experience and qualification to progress into future opportunities.
Vacancy Detail
- Greet learners, staff, and visitors in a professional and welcoming manner; identify the purpose of their visit and direct them to the appropriate team member or provide assistance as required.
- Manage incoming telephone calls, determine the nature of enquiries, and transfer calls to the relevant person promptly and efficiently.
- Retrieve and distribute voicemail messages in a timely manner.
- Take accurate messages and forward them to relevant team members via email.
- Respond to general enquiries about the organisation, including providing information such as address and directions.
- Monitor visitor access to the premises, ensuring all sign-in and sign-out procedures are followed in line with safeguarding and security requirements.
- Receive, sort, and distribute incoming post and deliveries.
- Manage supply orders, including placing orders, chasing outstanding items, receiving deliveries, and distributing supplies across the centre.
- Administer petty cash in accordance with financial procedures.
- Monitor course registers to ensure they are completed accurately and on time.
- Support tutors with enrolling learners onto courses.
- Assist tutors in following up with learners regarding non-attendance and absences.
- Carry out general administrative duties, including filing, photocopying, scanning, and document collation.
- Provide general administrative support with exam arrangements and preparation, assisting the wider team with administrative tasks during exam weeks as required.
- Maintain and manage a central job log for ad hoc tasks requested by the team, ensuring timely completion.
- Set up and maintain refreshment areas daily, including clearing and cleaning as required.
- Ensure reception and communal areas are clean, tidy, and presentable at all times.
- Undertake any other reasonable duties as requested by the management team.
Other Information
Our recruitment and selection practices will reflect this dedication. All successful candidates will undergo Disclosure and Barring Service (DBS) checks, along with other relevant employment screening.